How Do
I Become a Client?
Consultation
We offer free 1/2-hour consultations
where we discuss your wants, needs, and timeline. We will
send you a link in e-mail for you to click into the meeting.
We will wait in the meeting area for 10 minutes. If you fail
to appear within that amount of time your consultation will
be cancelled. If another consultation is set up it will be
done as a charged consultation unless previously discussed.
Verify Meeting Notes
Notes from the consultation meeting
will be sent to the potential client via email for approval
along with Upstate Digital Solutions’ policies and
procedures form. The potential client will be asked to sign
an agreement. Should a discussion occur that requires our
agreement to change during the production time, a new
agreement will be drawn up and need to be signed.
What Are Your Work Procedures?
Client Communication
It is usual to have to, during
production, consult with the client as often as necessary to
ensure the project is what they envision. The time required
to complete a project can and will be extended if the client
cannot be reached. The necessary extension will result in
the amount of time for completion to be longer than quoted
in the consultation.
Intellectual Property
All projects remain the property of
Upstate Digital Solutions until full payment is made. The
images that are sent to you during the project production
will have a copyright protection watermark on them. A clean
image will be sent to you once payment has been cleared.
How Do You Bill?
Upstate Digital Solutions charges hourly at the rate of $30
per hour. We require 1/2 down if your estimate is $200 +.
What is Your Cancellation Policy?
We would appreciate you notifying us at least 24 hours in
advance if you need to cancel a paid appointment with us. If
you do not cancel within those 24 hours, you will be charged
for an hour of time at the rate of $30/ hr.
Do You Do Rush Jobs or Holidays?
If we are asked to work on a recognized holiday or weekend,
we bill time and a half. Rushed jobs are defined as any job
that is asked to be done prior to the estimated time given
by Upstate Digital Solutions. Rush job requests are charged
at double the normal rate.
Recognized holidays:
- New Years Day (January 1)
- Martin Luther King’s Birthday (3rd Monday in January)
- Washington’s Birthday (3rd Monday in February)
- Easter
- Memorial Day (last Monday in May)
- Juneteenth National Independence Day (June 19)
- Independence Day (July 4)
- Labor Day (1st Monday in September)
- Columbus Day (2nd Monday in October)
- Veterans’ Day (November 11)
- Thanksgiving Day (4th Thursday in November)
- Christmas (December 25)
How Do You Invoice Clients?
You will be invoiced at the conclusion of the project. The
due date will appear on the invoice. You will be given a
5-day grace period after the due date to get payment to us.
You will be accessed a monthly 5% finance charge on
outstanding balances. If the due date is not workable for
you, please reach out to us as soon as possible, preferably
when you are told the invoice is ready to be sent. Upstate
Digital Solutions will try to accommodate your needs. All
projects remain the property of Upstate Digital Solutions
until full payment is made. The images that are sent to you
during the project production will have a copyright
protection watermark on them. A clean image will be sent to
you once payment has been cleared.
Do You Require Masks?
If our business requires us to meet in person, we ask that
an appropriate mask be worn.
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 Upstate Digital
Solutions aspires to give our customers the very best service for their
dollars. We strive for a quality product along with a satisfied customer
through communication, dedication, experience, and an available,
friendly staff.

Let Upstate Digital
Solutions be responsible for the design and execution of the creative
concepts used for the marketing of your organization. Our team has
detailed knowledge of graphic design, layout design, and typography. For
you we will design a logo, flyer, brochure, business card, website,
video or audio production that is authentic, timeless, memorable, and
visually distinct.





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